1. General Booking Terms

Reservation and Confirmation
All reservations must be made in advance. A booking is considered confirmed when you receive an email or written confirmation from the resort.
The resort reserves the right to refuse or cancel any reservation without liability.

Deposit and Payment
A valid credit card is required to guarantee your reservation. A deposit or full pre-payment may be required at the time of booking.
Payments can be made via credit card, debit card, or other specified payment methods.
Any additional charges, such as for dining, activities, or services, will be billed to the guest’s room.

2. Resort Policies

Smoking Policy
Smoking is prohibited in all indoor areas, including rooms and public spaces. Designated smoking areas are provided.

Pet Policy
[Pets are not allowed / Pets are allowed in specific rooms with an additional fee.]
Service animals are permitted in accordance with local law.

Alcohol Policy
Alcoholic beverages may only be consumed on the resort premises and must be purchased from resort outlets. Guests may not bring in their own alcohol.

Noise and Behavior
Guests are expected to behave in a respectful and courteous manner at all times. The resort reserves the right to refuse service or remove guests exhibiting disruptive or offensive behavior.

Damages
Guests are responsible for any damage to resort property during their stay. Charges for damages will be added to the guest’s final bill.

Lost Property
The resort is not responsible for lost, stolen, or damaged property. However, found items will be held for [insert number of days, e.g., 30 days], and guests may request to have items sent to them at their own expense.

3. Liability and Responsibility

Guest Responsibility
Guests are responsible for the safety of their belongings and their personal well-being during their stay at the resort.

Resort Liability
The resort is not liable for any accidents, injuries, or damages to guests or their belongings while on the premises, unless caused by resort negligence.
The resort is not liable for any loss or damage due to circumstances beyond its control (e.g., natural disasters, power outages, strikes).

4. Privacy and Data Protection

Data Collection
The resort collects personal data, including name, email, and payment information, for booking and reservation purposes.
Personal information will not be shared with third parties without the guest’s consent, except where required by law.

Photographs and Media
By staying at the resort, guests consent to the use of their photographs or likeness in promotional materials unless explicitly stated otherwise.

5. Special Requests and Services

Requests
Special requests (e.g., room preferences, bed types, etc.) are subject to availability and cannot be guaranteed.

Accessibility
The resort strives to provide an accessible experience for all guests. Please inform the resort in advance of any special needs or accommodations required.

6. Health & Safety

COVID-19 and Health Protocols
Guests are required to comply with all local health and safety guidelines, including mask mandates, social distancing, and sanitation procedures.
The resort reserves the right to refuse service to guests who exhibit symptoms of illness or do not adhere to health protocols.

Medical Assistance
The resort does not provide on-site medical care but will assist guests in contacting emergency services if needed.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Lucknow, India.

8. Miscellaneous

Amendments
The resort reserves the right to amend or modify these terms and conditions at any time. Changes will be posted on the resort’s website or communicated to guests via email.

Force Majeure
The resort is not liable for failure to provide services due to events beyond its control, such as natural disasters, pandemics, or civil unrest.